Frequently Asked Questions

Do I need a license or registration to ride an electric bike?

No you do not need a license when the electric bike motor does not exceed 250 watts.They are classified as a bicycle and do not require registration and motor vehicle insurance.

Anyone who is 16 years and over.

You can ride the ebike anywhere a normal push bike can go, unless there are signs saying otherwise. Parking is a breeze.

Yes you need to wear an Australian approved bicycle helmet.

Each electric bike comes with a battery charger.One end is plugged into the battery inlet and the other end is plugged into a standard power point.

If the battery is fully flat it will generally take between 5 and 6 hours to fully charge.

No you can charge after each use if you wish.  If the battery is half flat then it will take between 2 to 3 hours to fully charge again.

No it does not. That type of technology is far away. Mostly the goal is to reduce the weight of an ebike. You will need to use the battery charger to recharge your battery.

Lithium batteries will last up to 1000 charges depending how you look after them. Ensure they do not go unused for periods longer than 5-6 weeks, They will not last long if left unused and not kept charged. The best place to leave your battery when not being used for a longer period of time is between 40-60%. This is where the cells will degrade the least.

Yes you can but only with a damp rang or gently hosing it down. NEVER, EVER jet wash your ebike as the water will get inside the battery/motor and that will spell the end of your ebike.

This depends on the model of electric bike, battery type and many other factors.  Typically you will travel between 40 and 90 kilometres when the battery is fully charged (depending on the amperage of the battery).  Distance will also vary depending on the weight of the rider, hilly conditions, number of stops, riding speed and whether you are doing any pedaling and what mode of pedal assistance you are using.

The ebike will provide you assistance up to around 25km/h plus/minus 10%. After that the motor will disengage and you will have to use human power to go any faster.

Yes the choice is up to you.  You can simply use the throttle (for models that have a throttle) or use the pedals.  Or you can use a combination of pedal and throttle. For the more adventurous just turn off the pedal assist altogether!

The electric motor, display and controller does not require any servicing by you. Please refer to your ebike manual for more information. Some ebikes should be lubricated on those elements that are made from steel. Other than that, charging the battery and riding what you should be doing. We recommend that electric bikes are serviced at least once per year just as you would service your normal bicycle, car or scooter. If you ride your electric bike more than the regular rider your service intervals should be more than just once a year.

We recommend that you take 3 precautions. Out of sight out of mind is one way where you can cover your ebike with a bike cover. That way no one is the wiser. Secondly invest in a Heavy Duty Alarm lock system. The prices range from 80-180 dollars but they are worth every penny. Lastly the classic, look, lock leave. Remember to lock and take the keys with you. Some even prefer to tae their battery with them. Next time your in store ask us about ebike safety and any latest innovations.

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